Matrix Quality Standard
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The matrix standard is the national quality standard for any organisation that delivers information, advice and guidance about learning, skills and work.
The eight elements
The matrix standard consists of eight elements. Four elements focus on how you deliver your service so that your customers are:
- Made aware of the service and how to engage with it;
- Able to define and understand the service;
- Provided with access to information – and support in using it; and
- Supported in exploring options and making choices.
Four elements focus on how you manage your service so that:
- Service delivery is planned and maintained;
- Staff competence and the support they are given are sufficient to deliver the service;
- Feedback on the quality of the service is obtained; and
- Continuous quality improvement is ensured through monitoring, evaluation and action.
Benefits of matrix accreditation
These just some of the benefits of matrix that organisations have highlighted:
- Improved systems
- Resources better deployed
- Growth in internal capacity and productivity
- Continuing improvement as a way of daily life
- Robust relationship between strategy and operations
- A boost to confidence and competence
- Improved team working
- A valuable feel-good factor
- Clear payback on the investment in information, advice and guidance support.